Return And Refund Policy
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Return & Refund Policy
At GiftNexa, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions for returns, replacements, cancellations, and refunds for our corporate gifting products and customized orders.
Return Eligibility
Products may be eligible for return only if they are received damaged, defective, incorrect, or incomplete. Requests must be submitted within 48 hours of receiving the order along with clear photos of the product and packaging.
Non-Returnable Items
Customized products, logo-printed merchandise, personalized gifts, festive hampers, and bulk corporate orders produced according to customer specifications cannot be returned unless they are damaged or incorrectly supplied.
Refund Policy
Once the returned product has been inspected and approved, eligible refunds will be processed using the original payment method. Refund processing times may vary depending on your bank or payment provider.
Replacement Policy
If you receive a damaged, defective, or incorrect product, we may provide a replacement instead of a refund whenever possible, at no additional shipping cost.
Order Cancellation
Orders may be cancelled before production or dispatch. Once customization, branding, or production has started, cancellation requests may not be accepted.
Return Process
To request a return or replacement, please contact our support team with your order details, invoice, and photographs of the product. Our team will review your request and provide further instructions.
Return Shipping
If the return is approved due to a damaged, defective, or incorrect product, GiftNexa will arrange or reimburse the return shipping where applicable. Unauthorized returns may not be accepted.
Policy Updates
GiftNexa reserves the right to modify this Return & Refund Policy at any time. Updated policies will be published on this page and become effective immediately.
Need Assistance?
If you have any questions regarding returns, refunds, replacements, or order cancellations, our support team is here to help.
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